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Frequently

Asked

Questions

 

Do I need a ticket?

 

Yes of course! Once you purchase your selected ticket you will receive an email confirmation. Then when your Santa Baby date arrives, grab your ID, simply show us your confirmation (via phone or printed copy) and be ready to celebrate with us. You can purchase a ticket at the door, but pricing at the door is subject to change, so we always recommend buying your ticket online in advance.

 

Why do you use pre-paid tickets instead of regular reservations?

We want to create a memorable environment for our guests! Prepaid reservations allow us to anticipate who is coming in and to give guests an interactive experience at the best price possible.

 

How will I receive my ticket/confirmation?



You will receive an email confirmation shortly after your purchase. Please check your spam/junk mailbox as your confirmation might have been sent there. You can either print out your confirmation or show us the confirmation on your phone.

If you purchased a ticket and have not received it via email, you can tell us your name and provide your ID and we will be able to look up your order at the door.

 

CAN I MAKE A TABLE RESERVATION?

 

DO YOU HAVE A LOST & FOUND?

 

Can I get a refund once purchased? Can I exchange my ticket for a different night?

All tables are first come, first serve. We do not take table reservations.

 

If you lost or left something at Santa Baby please stop by during regular business hours and someone will be able to help you. Due to the high volume nature of Santa Baby, we are unable to assist with lost and found items over the phone.

 

No. Just as with attending a sporting event, concert or the theater, all sales are final and non-refundable. We cannot cancel your reservation or reschedule it for another night. If you elect not to attend, your tickets and/or package(s) are neither refundable nor exchangeable. If you cannot come, we recommend that you transfer your reservation to someone else.

 

I'M COMING WITH A GROUP. SHOULD WE BUY OUR TICKETS TOGETHER OR SEPARATELY?

The ticket and package prices are the same price, there are no additional discounts, so if all your guest in your group are not arriving at the same time we highly suggest each individual person purchases their ticket or package separately.

 

DOES MY CHILD NEED A TICKET?

Children 3 years old and under do not require a ticket.

 

WHAT TIME SHOULD I ARRIVE?

With your General Admission ticket, the ticket you select will provide the time we want you to join us. Due to large crowds, there may be a wait at the door. We recommend arriving early.

With a Brunch ticket, your arrival time is stated on the ticket you select.

 

What should I wear?

Come decked out in your favorite holiday attire! There will be multiple opportunities for photo-ops within all the holiday magic. Please note that the Gingerbread Lane of Santa Baby is outside. Dress in layers and according to the weather.

 

Will there be a coat check?

Yes. Coat check will be available.

 

Will Santa be there?

Yes! Santa will be stopping by all season long.

 

Are pets allowed?

We love pets! Unfortunately, we can only allow certified service animals on a leash.

 

Will you be serving food?

 

What are your hours?

Santa Baby will open Wednesday, November 20, 2019. See our Contact Page for our hours of operation.

 

Is Santa Baby 21+?

A parent or legal guardian must accompany anyone under 21.

After 8:00pm we turn 21 and over only.