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Frequently

Asked

Questions

 

Do I need a ticket?

 

Yes of course! Once you purchase your selected package you will receive an email confirmation. Then when your Santa Baby Night arrives, grab your ID, simply show us your confirmation (via phone or printed copy) and be ready to celebrate with us. You can purchase a ticket at the door, but we always recommend buying your ticket in advance to ensure quicker entry lines!


Why do you use pre-paid tickets instead of regular reservations?

We want to create a memorable environment for our guests! Pre-paid reservations allow us to anticipate who is coming in and to give guests an interactive experience at the best price possible.


How will I receive my ticket/confirmation?


You will receive an email confirmation shortly after your purchase. Please check your spam/junk mailbox as your confirmation might have been sent there. You can either print out your confirmation or show us the confirmation on your phone.

If you purchased a ticket and have not received it via email, you can tell us your name and provide your ID and we will be able to look up your order at the door.

 

CAN I MAKE A TABLE RESERVATION?

 

DO YOU HAVE A LOST & FOUND?

 

Can I get a refund once purchased? Can I exchange my ticket for a different night?

All tables are first come, first serve. We do not take table reservations.

 

If you lost or left something at Santa Baby please stop by during regular business hours and someone will be able to help you. Due to the high volume nature of Santa Baby, we are unable to assist with lost and found items over the phone.

 

No. Just as with attending a sporting event, concert or the theater, all sales are final. We cannot cancel your reservation or reschedule it for another night. If you cannot come, we recommend that you transfer your reservation to someone else.

 

Can I give my ticket away or sell it?

Yes. The reservation is completely transferable. Please note, however, that selling reservations for greater than face value may be illegal in your area. Anyone who purchases a reservation from another patron should take care to ensure that they have a received a formal transfer of the reservation through www.universe.com. Any reservations purchased on the secondary market are at the purchaser's risk. We cannot accept responsibility for forgeries or misrepresentations.

 

How do I transfer my ticket?

If you would like to transfer the ownership of your ticket to another person, you can do so from your Universe account. Tickets can only be transferred individually. Once a ticket has been transferred, the action cannot be undone. 
1. Log in to your Universe account and go to your Tickets page. If you have checked out as a guest, you will need to activate your account to transfer a ticket.
2. Locate the ticket you would like to transfer and select 'More' beside the 'View Ticket' button and then click the 'Transfer Ticket' option from the drop-down menu.
3. In the pop-up that appears, enter the first name, last name, and email of the person you are transferring the ticket to and click 'Transfer'.
4. Once you select 'Transfer', an email will be sent to the email address entered for the individual to confirm their information and claim the ticket. 
Please note: Once a ticket has been transferred, you will no longer have access to the ticket from your account and the original QR code will no longer be valid. If the ticket is not claimed or the transfer is declined, you will still have access to the ticket and it will not be considered transferred until the recipient claims the ticket. For additional questions, please contract Universe support.

 

I'm coming with a group. Should we buy our tickets together or separately?

The ticket and package prices are the same price, there are no additional discounts, so if all your guest in your group are not arriving at the same time we highly suggest each individual person purchases their ticket or package separately.

 

WHAT TIME SHOULD I ARRIVE?

With your General Admission ticket, we ask for entry before 11:00pm. If you arrive after 11:00pm you will still be able to enter but there may be a wait based on capacity.

 

What should I wear?

Come decked out in your favorite holiday attire! There will be multiple opportunities for photo-ops within all the holiday magic. Please note that the Alpine Village of Santa Baby is outside. While there will be heaters and fire dress in layers and according to the weather.

 

Will there be a coat check?

Yes. Coat check will be available.

 

Will Santa be there?

Yes! Santa will be stopping by all season long, along with his holiday friends. See our full list of character appearances here.

 

Are pets allowed?

We love pets! Unfortunately, we can only allow certified service animals on a leash.

 

Will you be serving food?

 

What are your hours?

Santa Baby will open Wednesday November 21st. See our Contact page for our hours of operation.

 

Is Santa Baby 21+?

Anyone under 21 must be accompanied by a parent or legal guardian.

After 11PM we turn 21 and over.

 

Drink tickets include mixed drinks, domestic beer, house wine, or soda.
Specialty cocktails including Shareables, Christmas Classics, and Holiday Beers are not included.

WHAT IS INCLUDED IN MY DRINK
TICKET?